As we hope you already know, the safety and well-being of everyone who books with us is always our top priority. Please be aware that at Select Vacation Properties we are actively monitoring the coronavirus (COVID-19) outbreak, and we are taking appropriate steps to help keep our guests, staff and community safe. This page will be updated frequently, but be aware that the situation is fluid. For the most current information, please visit the CDC website or the Florida Department of Health, both of which are being updated daily or more. As of 23 March, Lee County public beaches have been closed, and public beach parking is now prohibited. This does not affect the use of the beaches or affect parking or use of beaches at private condo developments or homes. Most restaurants are closed for dining in, but many are re-tooling to offer carryout or delivery services. There are no travel restrictions on Sanibel Island, however additional safety guidelines have been instituted at resort pools, public spaces and common areas including measures to encourage social distancing. As of today we have not had a confirmed case or suspected case of Coronavirus on the Island. We want the traveling public to remain vigilant, and to continue taking protective actions. The CDC doesn’t typically issue domestic travel advisories, but is now recommending that older adults and people of any age with serious chronic medical conditions (the populations most at risk) should postpone nonessential travel. Depending on your unique circumstances, you may choose to delay or cancel your plans, and if you do decide to travel, be sure to take steps to help prevent getting and spreading COVID-19 and other respiratory diseases during travel. For the most up-to-date COVID-19 travel information, visit the CDC COVID-19 Travel page.
As we all adjust to this situation, we want to let you know about a few important things we are doing to be proactive:
1. Ensuring our staff and workplace is safe
- We are actively monitoring the health and wellness of all employees and third-party providers who work with us at Select Vacation Properties, and flexible leave policies are in place to allow employees who are sick or who have family members who are sick to stay at home.
- All our employees are following CDC recommended healthy practices and hand washing and anti-viral measures.
While the CDC is not recommending additional disinfection routines at this time, we are going a step beyond and conducting frequent cleaning and disinfecting of all surfaces.
2. Working with our local health authorities
- We have communicated directly with the Lee County Department of Health and have someone available 24/7 to respond to and work with public health authorities.
- We are also constantly monitoring the interim guidance from the CDC to follow all recommendations, and make sure we are acting in a responsible manner consistent with science-based medical advice.
3. Keeping our accommodations safe
- We are working with our cleaning providers and other service personnel to institute a policy of “enhanced cleaning” effective immediately for all of our units. This includes additional disinfectant measures, education, training, and other preventative measures.
- We are asking you as guests to observe recommended Florida Department of Health General Prevention guidelines whether at home, traveling or staying on the Island. You can find these guidelines by following this link.
4. Sharing advice to stay healthy
- We want to remind everyone to follow guidance from your local public health authorities. If you’re sick, stay home and do not travel, and stay away from others.
- Wash your hands frequently, and cover your cough or sneeze. For more information, visit the World Health Organization website or the CDC website.
5. If you already have a reservation with us
- We always recommend purchasing the optional travel insurance exactly for unforeseen events such as this, which may cover reimbursement of the accommodations booked through us under certain circumstances. If you have not made your final payment yet, you can still purchase the insurance at that time. Coverage and cancellations are a function of the insurance underwriters and not Select Vacation Properties, so we recommend speaking to a representative of the insurance company to get a comprehensive explanation of benefits and exclusions.
- We also recommend you do some due diligence and look into other options through your own providers such as “cancel for any reason” policies, or policies which cover flights and more.
- For guest who are not affected by a travel ban, opted not to purchase travel insurance, but want to cancel out of fear or concern of exposure, you can find our normal cancellation policy on our website or in your reservation confirmation. We understand the unprecedented nature of this situation, and should you decide to cancel the reservation, please know that we will do everything possible to rebook your cancelled time. Should we rebook the property, we will process a refund based on the rebooked reservation rent collected.
- For guests who are experiencing a travel ban, or are unable to travel, but do not want to cancel outright, we are offering the option to change your dates of stay to any available period between now and December 5th. This temporary policy requires you reschedule at the same property and is subject to availability. In all cases, the terms, policy, rates and cancellation policy are effective as of the initial dates of stay, not the revised dates.
- We want everyone to know that we are all in this together, and we will do everything in our power to reach a fair and equitable resolution regarding your vacation plans. While we are a small business, we are also people like you. People with families, kids, in some cases older parents, and we share the same anxiety and concerns, so we understand what you are going through and we are here to help.
On Behalf of all of us at Select Vacation Properties, thank you for doing your part to help keep our communities safe, and we look forward to seeing you happy and healthy on Sanibel Island. If you have additional questions, feel free to contact us anytime!